FAQs

We have more than 150 exclusive fragrances. Our website shows a selection — if you're looking for something specific, get in touch and we'll be glad to help you find the right one.

Room Spray is an ambient fragrance you spray by hand, directly into the air.
Pillow Mist is made specifically for textiles — a scent for pillows and sheets.
Essential-oil–based fragrance is made only for aroma diffusers, for a continuous, subtle scent in the room.

Room Spray holds its scent in the air for 4 to 6 hours in an enclosed space.
Pillow Mist lasts 6 to 12 hours on fabric, depending on the weave — or until the fabric is washed, whichever comes first.

(Scent life is based on running the unit 10–12 hours a day, 7 days a week, at medium intensity.)
- Aroma Mini, 100 ml refill: 4 to 6 weeks
- Plug-In, 100 ml refill: 4 to 6 weeks
- Aroma300 WiFi, 250 ml refill: 4 to 6 weeks
- A2000B WiFi, 450 ml refill: 4 to 6 weeks

Yes. We carry a wide range of fragrances chosen for different settings — whether you're scenting a hotel, a clinic, an office or your own home, our team can help you find the right one and tailor a recommendation to your space.

For personalized advice, fill out our contact form and one of our advisors will be in touch shortly.

Yes. We create custom fragrances so your brand can have a scent that's its own. With more than 10 years of experience, we select the best ingredients to build an exclusive fragrance that reflects your identity.

For personalized advice, fill out our contact form and one of our advisors will be in touch shortly.

Yes — we're glad to send a sample set so you can explore our fragrances; you'd only cover shipping. We can put together a set of 20 to 30 scents to help you find the right one for your space.

Yes. Our rental / loan service lets you scent your space without buying the equipment. For a fixed monthly fee, we provide the diffuser, the fragrance, and regular service and maintenance visits. It's available to companies and businesses, on selected equipment models.

For personalized advice, fill out our contact form and one of our advisors will be in touch shortly.

We have different diffusion systems to match the size and volume of your space. You can connect the diffuser directly to your HVAC system or mount it on an accessible wall. With a direct connection, we only make a small hole in the duct to connect the unit. We offer personalized advice to help you choose the best option for your needs.

For personalized advice, fill out our contact form and one of our advisors will be in touch shortly.

It depends on the model. Some units can be programmed to switch on and off automatically at set times; others are turned on and off by hand. We have options to suit your needs and preferences.

For best performance, we recommend using our fragrances with our diffusers. That said, our fragrances can also work with other diffusion systems.

Our website shows a selection of our diffusers. If you don't see the right one, get in touch — we can source a unit that fits your needs exactly.

We recommend our YouTube channel, where you'll find step-by-step guides for a simple, correct setup.

We know choosing the right scent matters, which is why we offer free samples so you can try before you buy. Because of our quality standards, we can't accept returns on opened bottles of oil.

You'll find our full return policy in the Legal section of our website, with all the details of the process.

Yes, we offer international shipping. It isn't shown on our website, so please contact us through our form and we'll give you all the information and help you need.

Yes. Here's how it works:

1. When you place an order for pickup at our location, you'll get an email confirming your order, then another when it's ready to collect.
2. Orders must be picked up within 5 business days, or the items go back into our inventory.
3. Pickup is available only at our address: Lago de Chapala Poniente #912, Col. Manantiales, San Pedro Cholula, Puebla.
4. Hours: Monday to Friday, 9:30 a.m. to 6:30 p.m.

You can reach our customer service team by email at info@aromaesencia.com or by phone at +52 222 261 2969. We're here to help.

At Aromaesencia, we don't just sell fragrances — we create sensory experiences that transform a space. From commercial settings to your home, we design welcoming scents that improve the atmosphere and leave a lasting impression. Our high-quality diffusers and custom fragrances are built to reflect the essence of your brand, or to make your home unforgettable. With our focus on scent marketing, every fragrance is distinctive, immersive, and able to connect with the people who experience it.

- Address: Lago de Chapala Poniente #912, Col. Manantiales, San Pedro Cholula, Puebla.
- Hours: Monday to Friday, 9:30 a.m. to 6:30 p.m.

Yes. Every unit comes with a one-year warranty from Aromaesencia. After that, we offer repair service for an additional charge to keep your unit running well.