General Terms and Conditions
General Terms and Conditions
This document regulates the general terms and conditions (hereinafter, “TERMS AND CONDITIONS”) applicable to the use of the content, products and services offered through the website. Those who violate them may be suspended without prior notice at our discretion. It is the obligation of all members to read and follow these rules. By using this site, you agree to and accept the terms and conditions of use; if you do not accept them, do not use the site.
Aromaesencia SA DE CV (hereinafter “Aromaesencia”) reserves the right at its sole discretion to modify, change, add or remove portions of these Terms and Conditions at any time. It is the user's responsibility to frequently review modifications to these Terms and Conditions. Your continued use of the Site following the publication of modifications will be deemed to constitute explicit and/or tacit acceptance of the changes.
Aromaesencia declares to be a Mexican company with fiscal domicile in the State of Puebla. Aromaesencia and its staff will not be responsible for damages or losses caused by accessing our site or your computer equipment or infrastructure.
Content
The trademarks, logos, visual interface, photographs, images, sounds, music, designs, as well as the texts, user interface, object code, source code and in its entirety (collectively, "The Content"), including, but not limited to the design, structure, selection, coordination, expression and display of The Content, within The Site, is owned and is under license and control of Aromaesencia; and is protected by the respective Copyright and Industrial Property regulations, International Treaties, as well as Economic Competition regulations.
It is prohibited to reproduce, distribute or copy information belonging to AROMAESENCIA SA de CV, both in the virtual store and in the blog, content and social media sections. It is also prohibited to use our site for commercial purposes.
It is prohibited, under any circumstances, to carry out any activity that violates commercial, industrial or intellectual property rights.
All content within www.aromaesencia.com, www.aromaesencia.com.mx and www.aromaesencia.mx that does not belong to third parties is the exclusive property of AROMAESENCIA SA de CV. Therefore, its partial or total reproduction and distribution must be authorized by the site administrators. Otherwise, it will be considered a violation of the intellectual property rights law of AROMAESENCIA SA de CV.
Intellectual Property Terms
Aromaesencia is a registered name and trademark; the User acknowledges and accepts that AROMAESENCIA SA DE CV is the sole and exclusive owner of the intellectual property rights arising therefrom.
The entire content of the Site is copyrighted by Aromaesencia, with all rights reserved. Any download or print of a hard copy of individual pages and/or sections of the Site must not omit any copyright or other intellectual property notices. Any download or otherwise copy from the Site will not transfer title to any software or materials to you.
While information from users or third parties posted on any page of our site, blog or social networks belongs to them, posting it on our sites grants AROMAESENCIA SA de CV the right to reproduce the content in any medium without notification or compensation.
The images, modules and brands presented here are as they are, without guarantees and are for reference only. Any of the brands, persons, shareholders or companies related to AROMAESENCIA SA de CV are not responsible for any modifications or changes suffered by the promotions represented.
Claims of Trademark or Copyright Infringement
Aromaesencia makes good faith use of the material appearing on the Site. In the event that the owner of trademarks or copyright considers that the material reproduced on the Site infringes its rights under Mexican or international laws (for example, materials published by Aromaesencia in any of its promotions), you (or your representative) may send us a notification requesting that the material be removed, or access to it blocked.
The notification must include the following information: (a) a physical or electronic signature of the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) the name, address, telephone number, and email address of the complaining party; and (c) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright or trademark owner, its agent, or the law.
Please send the claim notification to the following email address: info@aromaesencia.com
Shared Information
Please be aware that when you disclose information electronically, it may be copied by unauthorized persons. Aromaesencia strives to protect its users' information; therefore, any information disclosed on the Internet by you is your sole responsibility, and we will therefore do our best not to send you unwanted emails.
By accessing the Site you expressly acknowledge and agree that Aromaesencia is not responsible for any defamation, offensive or illegal conduct of other users or third parties. In some jurisdictions the exclusion or limitation of liability for damages is not permitted and in such jurisdictions Aromaesencia's liability is limited to the minimum extent permitted by applicable law. If you disagree with this Site or any of the products or services available in connection or association with this Site, as the case may be, your sole remedy is to stop using it.
Use of the Site
Each obligation set forth herein represents the entire agreement between you and Aromaesencia and its Related Parties regarding this Site and your use of it confirms that you are of legal age under the laws of your country and accept the conditions of use and policies of the site. Furthermore, these Terms and Conditions (which may be modified from time to time) supersede any prior agreements or representations, whether electronic, oral or written, between Aromaesencia and its Related Parties, regarding this Site or your use of it, as well as any future communications, whether electronic, oral or written, between you and Aromaesencia. A printed version of these Terms and Conditions and any notice given electronically shall be admissible in judicial and/or administrative proceedings subject to applicable law.
In the event of an inconsistency between these Terms and any Term(s) published at a later time, the later or last published Term(s) shall prevail.
Product Delivery and Preparation Policies
You authorize Aromaesencia to designate a carrier or parcel service to ship your purchase.
The preparation time for each order will be 1 to 3 business days; at the end of the preparation period, the order will be delivered to the courier, parcel service or made available to the customer at authorized collection points (provided this option has been selected).
Domestic shipments (Mexican Republic) will be standard with a delivery time of 3 to 10 business days based on the direct cost quoted with the parcel service or carrier.
International shipments (Rest of the world) will be standard 6 to 15 business days based on the direct cost of the package (does not apply on holidays). In the event that the tax and customs authorities in your country ("Authorities") require payment of global customs fees, taxes and/or applicable duties required by law ("Import Fees") to import the International Product, the amount of said Import Fees will NOT be included in the final amount of your order and the customer will be responsible for managing it at the final destination.
Shipments during any Special Sale Event or Holiday Season may be subject to a delay in both preparation time and delivery time of the product; Preparation may take up to 8 business days and once received by the courier, delivery may take up to 15 business days for domestic shipments (a total of up to 23 business days to be delivered within the Mexican Republic) and up to 20 business days for international shipments (a total of up to 28 business days to be delivered abroad).
Once the order has been prepared, the tracking number will be provided to the Customer so that the ordered product can be tracked through the parcel service of a third party contracted by Aromaesencia. The policies that will apply once the package is in the hands of the parcel service are those of that third party.
If the delivery of the product cannot be carried out on the date and address indicated by the tracking system, the parcel service will make a second attempt, after giving written notice to the address or notification in the tracking system, clearly stating the intention to deliver the product.
If it is not possible to deliver the product on the second occasion, the Customer may directly request the courier service to hold the package for delivery to the nearest courier service facilities, after identifying it against the tracking number. Aromaesencia is not responsible for the condition of the products upon reaching this situation or for any additional costs that this may generate.
If there is an error in the address provided by the customer, Aromaesencia will not be responsible for delays in delivery or if your purchase is lost. Once the package leaves the Aromaesencia warehouse, its tracking and recovery will be in the hands of the customer.
Aromaesencia is exempt from any liability for any eventuality or contingency regarding the parcel service. When the order is completed, the delivery tracking number provided will specify the contracted parcel service, which will then be responsible for the delivery of the product under its own terms and conditions. If the transport in which your order is sent is stolen, clarification will be made with the parcel service and the total cost of the stolen purchase may be reimbursed only in the form of a coupon to be used within the online store with a validity of up to 1 year from its date of issue; the coupon cannot be transferred or accumulated with other promotions and/or coupons. No refunds are made in any other way.
Changes, Returns and Cancellations
All returns or cancellations, without exception, must be requested by sending an email to the address info@aromaesencia.com within 30 calendar days after the purchase of the product, as established by law. We can offer you an exchange of merchandise or a coupon valid for up to 1 year from its date of issue. Always considering that Aromaescencia does NOT make refunds. To complete your return or exchange, it is essential to present the order number of your purchase and that Aromaesencia has received the products subject to return or exchange in its warehouse of origin in good condition and with their original packaging. Any request for return or exchange will be at the discretion of Aromaesencia.
Once the return has been received and inspected at the Aromaesencia warehouse of origin, an email will be sent with the notification that will let you know if the return or exchange was approved. In that case, your return will be processed and the product will be exchanged for another one or the corresponding credit for the return will be issued through a coupon for the purchase of any other Aromaesencia product.
Only regular priced products may be returned. Sale items may not be returned. Returns will not be accepted for fragrance (Aroma Base Essential Oil, Room Spray and Pillow Mist).
If you have made a purchase by mistake or have mistakenly added incorrect items to your purchase, you may request cancellation of said request within the following 6 (six) calendar hours after having made it, by sending the cancellation request to the email address: info@aromaesencia.com. Instant cancellation is not available online. In case the cancellation is viable, the refund will be made via coupon for the total amount of the purchase, since at Aromaescencia we do not make refunds.
Changes and Modifications to These Terms
Aromaesencia reserves the right to modify or update these Terms at any time, therefore, it is the responsibility of all users who access and browse the Site to review the Terms each time they use it. Such modifications will be effective immediately upon publication.
By using the Site, you agree to be bound by the Terms and Conditions, which will be deemed to have been read and understood by you in their content and legal scope from the first time you use the Site.
Claims
Aromaesencia makes available to Users the Customer Service Center, through the telephone number +52 (22) 2612969 or the email info@aromaesencia.com
In no event will Aromaesencia be liable for claims, charges, refunds or expenses incurred for situations, transactions, businesses or characteristics not contemplated within these Terms and Conditions.
Applicable Law and Jurisdiction
These Terms shall be governed, construed and enforced in accordance with the laws of the Republic of Mexico. If you use this Site and violate or infringe any applicable law in your jurisdiction, you must leave this Site immediately. These Terms are governed, construed and enforced in accordance with the laws of the Republic of Mexico, and any dispute with the interpretation or execution of the Terms of this Site shall be submitted to the competent courts of the state of Puebla, Mexico. If any provision or condition set forth in these Terms is declared illegal, void or for any reason unenforceable, then such provision shall be deemed outside of these Terms and shall not affect the validity and enforceability of the remaining provisions or conditions.