FAQs

We have over 150 exclusive fragrances. You will find a selection on our website, but if you are looking for something specific, please contact us and we will be happy to help you find the ideal fragrance.

Room Spray is an ambient fragrance that is applied manually directly to the environment.
Pillow Mist is designed specifically for textiles, providing an aromatic experience on pillows and linens.
On the other hand, the Essential Oil Base Fragrance is exclusively for use in aroma diffusers, allowing for continuous and subtle diffusion in the environment.

The Room Spray maintains its aroma in the environment for 4 to 6 hours in closed spaces.
As for Pillow Mist, the scent remains on the textile for 6 to 12 hours, depending on the type of fabric, or until it is washed, whichever comes first.

(Aroma duration is calculated by operating the equipment for 10 to 12 hours x 7 days a week at medium intensity).
- Aroma Mini Team: Aroma presentation 100ml: (4 to 6 weeks).
- Plug In Equipment: Aroma presentation 100ml: (4 to 6 weeks).
- Aroma300 WiFi Equipment: Aroma presentation 250ml: (4 to 6 weeks).
- A2000B WiFi Equipment: Aroma presentation 450ml: (4 to 6 weeks).

Of course! We have a wide range of specially selected fragrances for various environments. Whether you are looking for a scent for a hotel, hospital, office or even your own home, our team of experts is ready to help you find the ideal fragrance. We would love to advise you and customize a recommendation that perfectly fits your space.

To receive personalized advice, we invite you to complete our contact form, and one of our sales advisors will contact you shortly.

Yes, we offer custom fragrances to give your brand a unique and memorable scent. With over 10 years of experience, we carefully select the best ingredients to create an exclusive fragrance that reflects your identity.

To receive personalized advice, we invite you to complete our contact form, and one of our sales advisors will contact you shortly.

Of course, we'll be happy to send you a sample pack to explore our fragrances, you'll just have to cover the shipping cost. We can put together a set of 20-30 fragrances so you can find the perfect one for your space.

Yes, we offer a rental or loan service that allows you to scent your space without having to purchase the equipment. For a fixed monthly fee, we provide you with the diffuser, the fragrance, and inspection and maintenance visits. This service is available to companies and businesses, and applies to certain equipment models.The service is available to companies / businesses / shops, with certain equipment models.

To receive personalized advice, we invite you to complete our contact form, and one of our sales advisors will contact you shortly.

We have different aromatization systems that adapt to the size and volume of your space. You can choose between connecting the diffuser directly to your ventilation system (HVAC) or installing it on an accessible wall. If you opt for the direct connection, only a small hole is made in the duct to connect the equipment. We offer personalized advice to help you choose the ideal option according to your needs.

To receive personalized advice, please complete our contact form and one of our sales advisors will contact you shortly.

It depends on the model. Some units can be pre-programmed to automatically turn on and off at times you choose, while others require manual on and off. We offer options to fit your needs and preferences.

For optimal performance, we recommend using our fragrances in conjunction with our aroma diffuser equipment. However, our fragrances may also be compatible with other diffusion systems.

On our website we display a selection of exclusive diffusers. If you cannot find the ideal diffuser, please contact us; we can provide you with unique equipment perfectly adapted to your needs.

We recommend you visit our YouTube channel, where you will find detailed step-by-step guides for a simple and correct installation of your diffuser equipment.

We understand that choosing the perfect scent is important. That's why we offer free samples so you can try fragrances before you buy. However, due to our quality standards, we cannot accept returns of opened oil bottles.

We invite you to consult our returns policy in the Legal section of our website, where you will find all the detailed information about the process.

Yes, we offer international shipping. Although this option is not visible on our website, we invite you to contact us through our form to provide you with all the necessary information and assistance.

Yes! We offer a local pickup option. Here's how it works:

1. When you place an order for pickup at our headquarters, you will receive an email confirming your order and then another email when it is ready to be picked up.
2. The order must be picked up within 5 business days, otherwise the product will return to our inventory.
3. Pickup is only available at our address: Lago de Chapala Poniente #912, Col. Manantiales, San Pedro Cholula, Puebla.
4. Opening Hours: Monday to Friday from 9:30 a.m. to 6:30 p.m.

You can contact our customer service by sending an email to info@aromaesencia.com or by calling our phone number +52 222 261 2969. We are here to help you.

At Aromaesencia, we don't just sell fragrances; we create sensorial experiences that transform any space. From commercial environments to your home, we design inviting scents that not only enhance the atmosphere, but leave a memorable mark. Our high-quality diffusers and custom fragrances are designed to reflect the essence of your brand or make your home an unforgettable place. With our focus on olfactory marketing, we ensure that each scent is unique, enveloping and capable of emotionally connecting with those who experience it.

• Address: Lake Chapala West #912, Manantiales Neighborhood, San Pedro Cholula, Puebla.
• Opening hours: Monday to Friday from 9:30 a.m. to 6:30 p.m.

Yes, all our units come with a one-year warranty from Aromaesencia. After this period, we offer a repair service for an additional fee to ensure your equipment continues to function optimally.