FAQs

We have over 150 exclusive fragrances. You will find a selection on our website, but if you are looking for something specific, please contact us and we will be happy to help you find the ideal fragrance.

Room Spray is an ambient fragrance that is applied manually directly to the environment.
Pillow Mist is designed specifically for textiles, providing an aromatic experience on pillows and linens.
On the other hand, the Essential Oil Base Fragrances are used exclusively in fragrance diffusers for continuous and subtle ambient diffusion.

Room Spray will last in the air for 4 to 6 hours in a closed room.
Pillow Mist lasts 6 to12 hours, depending on fabric type, or until fabric is washed, whichever comes first.

(The fragrance lasts depending on the equipment and operating conditions (calculated based on 10 to 12 hours per day, 7 days per week at medium intensity).
- Aroma Mini Team: Aroma presentation 100ml: (4 to 6 weeks).
- Plug In Equipment: Aroma presentation 100ml: (4 to 6 weeks).
- Aroma300 WiFi Equipment: Aroma presentation 250ml: (4 to 6 weeks).
- A2000B WiFi Equipment: Aroma presentation 450ml: (4 to 6 weeks).

Of course! We have a wide range of specially selected fragrances for various environments. Whether you are looking for a scent for a hotel, hospital, office or even your own home, our team of experts is ready to help you find the ideal fragrance. We would love to advise you and customize a recommendation that perfectly fits your space.

To receive personalized advice, we invite you to complete our contact form, and one of our sales advisors will reach you shortly

Yes, we offer custom fragrances to give your brand a unique and memorable scent. With over 10 years of experience, we carefully select the best ingredients to create an exclusive fragrance that reflects your identity.

To receive personalized advice, we invite you to complete our contact form, and one of our sales advisors will contact you shortly.

Absolutely! We would be delighted to send you a sample pack to explore our fragrances. You will only need to cover the shipping costs. We can curate a set of 20-30 fragrances, to help you find the ideal scent for your space.

Yes, we offer a rental or loan service that allows you to scent your space without having to purchase the equipment. For a fixed monthly fee, we provide you with the diffuser, the fragrance, and inspection and maintenance visits. This service is available to companies and businesses, and applies to certain equipment models.The service is available to companies / businesses / shops, with certain equipment models.

To receive personalized advice, we invite you to complete our contact form, and one of our sales advisors will contact you shortly.

We offer a variety of scenting systems designed for different room sizes and volumes. You can choose to connect the diffuser directly to your HVAC system or install it on a wall. Direct connection to the HVAV only requires a small hole in the duct to accommodate the unit. Our team provides personalized advice to help you select the most suitable option based on your needs.

For personalized guidance, please complete our contact form, and one of our sales advisors will contact you shortly.

It depends on the model. Some units can be pre-programmed to automatically turn on and off at times you choose, while others require manual on and off. We offer options to fit your needs and preferences.

For optimal performance, we recommend using our fragrances in conjunction with our aroma diffuser equipment. However, our fragrances may also be compatible with other diffusion systems.

On our website we display a selection of exclusive diffusers. If you cannot find the ideal diffuser, please contact us; we can provide you with unique equipment perfectly adapted to your needs.

We recommend that you visit our YouTube channel, where you will find detailed step-by-step guides for a simple and correct installation of your diffuser equipment.

We understand that choosing the perfect scent is important. That's why we offer free samples so you can try fragrances before you buy. However, due to our quality standards, we cannot accept returns of opened oil bottles.

We invite you to consult our returns policy in the Legal section of our website, where you will find all the detailed information about the process.

Yes, we offer international shipping. Although this option is not visible on our website, we invite you to contact us through our form to provide you with all the necessary information and assistance.

Yes! We offer a local pickup option. Here's how it works:

1. When you place an order for pickup at our headquarters, you will receive an email confirming your order and then another email when it is ready to be picked up.
2. The order must be picked up within 5 business days, otherwise the product will return to our inventory.
3. Pickup is only available at our address: Lago de Chapala Poniente #912, Col. Manantiales, San Pedro Cholula, Puebla.
4. Opening Hours: Monday to Friday from 9:30 a.m. to 6:30 p.m.

You can contact our customer service by sending an email to info@aromaesencia.com or by calling our phone number +52 222 261 2969. We are here to help you.

At Aromaesencia, we don't just sell fragrances; we create sensorial experiences that transform any space. From commercial environments to your home, we design inviting scents that not only enhance the atmosphere, but leave a memorable mark. Our high-quality diffusers and custom fragrances are designed to reflect the essence of your brand or make your home an unforgettable place. With our focus on olfactory marketing, we ensure that each scent is unique, enveloping and capable of emotionally connecting with those who experience it.

• Address: Lake Chapala West #912, Manantiales Neighborhood, San Pedro Cholula, Puebla.
• Opening hours: Monday to Friday from 9:30 a.m. to 6:30 p.m.

Yes, all our units come with a one-year warranty from Aromaesencia. After this period, we offer a repair service for an additional fee to ensure your equipment continues to function optimally.